Antwerp, Belgium

Ahmad Sajad Faizi

First-Line IT Support · Support Engineer · Network & Hardware

“Learn deeply. Deliver simply.”

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About Me

Customer-focused IT professional with a Computer Operator certificate from CVO Encora and hands-on experience in first-line support, troubleshooting of hardware, software and network incidents, and end-user support.

Accustomed to assisting users both on-site and remotely, asking targeted questions and delivering clear, lasting solutions. Solid foundation in Windows environments, Active Directory, basic networking and security.

Recently sharpened problem-solving skills through the intensive 42 Belgium Piscine. Proactive, reliable team player focused on continuity and customer satisfaction.

1+ Years IT Support
3 Certificates
NL / EN Languages

Relevant Experience

IT Support & Project Support

Jan 2025 – Present

Hariwa fv · Antwerp

  • First point of contact for end-to-end troubleshooting of hardware, software and network incidents (on-site and remote).
  • Handling support requests, performing targeted tests with the user and delivering fast, durable solutions.
  • Optimised the onboarding flow: standardised and fully configured IT equipment, laptops and peripherals.
  • Improved operational continuity through proactive backups and successful recovery of business-critical systems.

Systems & Network Administrator (Lab)

2026 – Present

Self-managed & CVO Encora

  • Designed and managed a scalable Proxmox VE hypervisor environment for safe testing of network segmentation, routing and firewalls.
  • Configured a central FOG Deployment Server for zero-touch OS imaging over the network.
  • Implemented Windows Server Domain Controllers and managed Active Directory for centralised user and rights management.

Skills

Education & Certificates

2026

Computer Operator Certificate

CVO Encora, Antwerp

Secondary Adult Education. Focus on systems, hardware, networking and support.

2026

42 Belgium — Piscine

Software Engineering Bootcamp

Intensive 4-week selection in C programming, peer-to-peer learning and problem solving.

2026

Google Cybersecurity Certificate

Coursera

Security awareness, threat detection and best practices for handling internal devices safely.

Lab & Projects

Get in Touch

Looking for a reliable IT support professional or want to discuss a project? Feel free to reach out.